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Article 1. Application of these general conditions of sale
These conditions apply to the sale of products by Vivien Hemelsdael (EI)
They are automatically made available to the buyer on the home page of the
website The buyer just needs to click on “Conditions
General Sales Conditions" to find out the conditions of his order, even before he has
started the ordering process. Consequently, placing an order
implies the buyer's full and unreserved acceptance of these General Terms and Conditions, to the exclusion of any other document such as prospectuses, catalogs issued by the seller and which have only one indicative value. The fact that the seller does not avail himself at any given time of one
of any provisions herein may not be interpreted as being valid waiver of the right to avail itself subsequently of any of the said conditions. HAS lack of specific stipulation in these conditions and agreed in writing between the parties, orders are automatically subject to these general conditions
of sale regardless of the clauses that may appear on the sales documents.
the buyer. Our offers are exclusively reserved for private customers, excluding professional resellers. The buyer declares to have read and accepted the these General Conditions of Sale before placing your order. There Validation of the order therefore constitutes acceptance of these General Conditions of Sale.
These may be subject to modifications, the applicable conditions are those in
in force on our website on the date the order is placed.

Article 2. Order and payment terms
Orders are only final when they have been confirmed by payment.
of the price by the buyer. Payment for products can be made by check, transfer, or
Bank card. It occurs in full upon confirmation of the order by the customer on
website. At the customer's request, an invoice can be sent to him by email, or to
their billing address. Payments by credit card are secured by a
online payment system with SSL standards. In addition, all banking information
that you communicate to us, during your online purchase, are neither stored nor visible
on the Internet. Le Clos des Jarres certifies the confidentiality of your data. Wines
remain the property of Clos des Jarres until full payment of the invoices,
in accordance with the terms of law n°80 336 of May 1, 1980, relating to the reserve of
property, however the buyer becomes responsible for the items upon delivery, transfer
of possession amounting to transfer of risks. All our offers are within the limit of
Stocks available without obligation and unless sold in the meantime. In the event of a break on a
product purchased and stipulated "in stock" on the site, Le Clos des Jarres is committed to you contact within 48 hours to agree on a change or refund partial or full order (at the customer's convenience).
The photos, as well as the opinions on the products are given for information purposes only.
and have no contractual value. A difference in color or presentation of
bottles may result in particular from the quality of the photos or their date.

Article 3. Prices
Prices are expressed in Euros (€) and displayed all French taxes included (VAT
French and all other applicable taxes). Unless sold and without commitment, under
typographical and display errors reserved. The price indicated on the product sheet is
indicated free of charge for Metropolitan France for a quantity ordered
greater than or equal to 12 bottles. Below 12 bottles ordered, the shipping
will be charged extra. Le Clos des Jarres reserves the right to modify its sales prices at
any time.

Article 4. Delivery and reception
Le Clos des Jarres accepts the order and launches delivery operations upon receipt
payment and approval from our verification department. Delivery of items
ordered is carried out at the buyer's home or at a parcel relay or at any other address
indicated when ordering. The information provided by the buyer when taking
order commit the latter: in the event of an error in the wording of the contact details of the
recipient or incomplete information, the seller cannot be held responsible for
the impossibility of delivering the product. In the event of return of the
goods for incomplete address, the buyer will be offered two alternatives:

  •  the reshipment of the goods after payment of the contribution to the shipping costs referral
  • reimbursement of the order after deduction of delivery costs. Orders can be delivered in one go to one location.

Except in exceptional circumstances, products are shipped within 5 days.
worked following the order.

Article 5. Delivery outside Metropolitan France
The prices indicated concern deliveries in Metropolitan France. To know the
pricing terms and conditions for an order to be delivered outside mainland France,
contact us at

Article 6. Delivery times
Le Clos des Jarres undertakes to do everything possible to deliver the ordered products
as soon as possible after acceptance and validation of the order. Are considered
as a case of force majeure relieving the seller of his obligation to deliver, war,
riot, flood and fire. Goods always travel at risk and
perils of the recipient. It is therefore up to the buyer to check the contents of the package at
time of delivery and to formulate reservations if necessary, as follows:
on the delivery note provided by the carrier or by immediately calling
customer service of the carrier, in the presence of the delivery person. And, in all cases, by warning
le Clos des Jarres by letter addressed to its correspondence address within 21 days
after receipt of the package AND by email to
In any event, on-time delivery can only occur if the customer has
communicated to the seller exact information on the recipient's contact details.
In the event of an error, Le Clos des Jarres cannot be held responsible for the impossibility of
deliver the goods at the appropriate time and place.
Exceeding delivery times cannot give rise to damages or interest.
withheld or cancellation of orders in progress. However, if one month later
written complaint from the customer, the goods have still not been delivered, the sale may
then be resolved at the initiative of one or the other of the parties. The customer will get restitution
of its payment to the exclusion of any other compensation or damages, at most
late within a month.

Article 7. Right of withdrawal
In accordance with the provisions of article L.121-20 of the Consumer Code,
the buyer has a period of 14 clear days from delivery of his order
to return the product to the seller, for exchange or refund, at the choice of
the buyer, in good condition and in its original packaging with the original invoice. In the
case where certain products have been started or consumed, these products will be deducted from the
refund made to the buyer. Return costs are the responsibility of the buyer. THE
Goods travel at the buyer's risk. We thank you, in
whenever possible, inform Le Clos des Jarres by email (email: or by telephone at  0631347990 of your return decision so that
we can process your exchange request as best as possible and as soon as possible
reimbursement. The return will take place by the carrier chosen by the buyer. Else
share, in the event that the customer notices an anomaly on the part of Le Clos des Jarres
(example: product delivered does not conform to the product requested), Le Clos des Jarres undertakes to reimburse the costs incurred by the customer: price of the product and shipping costs, to the extent
where the products are returned as is.

Article 8. Disputes
These general conditions of sale are subject to the application of law
French. In the event of a dispute, the customer will contact the company as a priority to obtain a
amicable solution. Failing this, all conflicts arising from the execution of an order or
the interpretation of these conditions and more generally of the agreements of any
nature concluded between the parties will be within the jurisdiction of the court. In the event of a failure to
payment, compensation of 10% of the invoice amount will be requested (minimum of 45
euros), all without prejudice to damages for abusive resistance.

Article 9. Legal information
Under Order No. 59-107 of January 7, 1959 which stipulates the ban on the sale
of alcohol to minors, law n° 74-631 of July 5, 1974, the buyer undertakes, by validating the
General Terms and Conditions, to be eighteen (18) years old on the date of the order. Computing and Freedom :
Pursuant to article 27 of Law No. 78-17 of January 6, 1978, the data
personal information provided by the customer may give rise to the exercise of the right of access and
rectification with Le Clos des Jarres. In order to meet customer needs and
To ensure optimal remote service, we are required to record certain
personal data (surname, first name, address). This information is intended
exclusively at Le Clos des Jarres. Payments by credit card are secured by
an online payment system with SSL standards. Additionally, all information
bank details that you communicate to us during your online purchase are neither stored,
nor visible on the Internet. Le Clos des Jarres certifies the confidentiality of your data.

Article 10. Data protection
The personal information we collect is intended to better respond to your
requests and process your orders. In accordance with Law No. 78-17 of January 6, 1978,
relating to Computing, Files and Freedoms, you have a right of access,
rectification and deletion of personal data concerning you and
subject to treatment under the responsibility of Clos des Jarres. You can
exercise it by contacting our customer service by email at:
or by mail to: 5 rue de la Voie Romaine, Tinal d’Abrens 11800 Laure Minervois

Article 11: Liability in the event of site failure
Le Clos des Jarres and Vivien Hemelsdael declines all liability resulting from
interruption of access to the website, and/or any malfunction or failures
techniques whatever they may be, and whatever their duration or frequency. He is
reminded that any user can contact Le Clos des Jarres by telephone
and/or go to the Domaine.